Frequently asked questions

The easiest way to book is directly on our website. Browse our rooms, choose your dates and reserve in a few minutes. Booking direct always gives you the best rate, with no third-party fees. All stays must be booked in advance; we do not accept walk-ins.

All bookings are non-refundable unless the optional Cancel For Any Reason Protection add-on was purchased during checkout. The protection cannot be added after 24 hours from booking, so if your plans are at all uncertain we strongly recommend adding it when you book.

An optional add-on offered during checkout. It lets you change your plans for any reason at all, with no claim forms, no doctor’s notes and no proof required. It must be purchased during checkout and cannot be added after 24 hours from booking. You can then cancel up to 5 days before check-in and receive a 100% credit or an 80% refund (excluding the cost of the protection itself). If a credit is issued, the reservation must check in within 365 days of the credit issuance. Cancellations within 5 days of check-in are non-refundable and the reservation is non-transferable.

If you booked through a third-party platform such as Airbnb, Vrbo or Booking.com, the cancellation policy shown on your booking is the policy we abide by. Please refer to your reservation on that platform for the exact terms.

Most dates have no minimum stay, though a short minimum can apply on busy weekends or during major Waterford events. Any minimum will be shown automatically when you check your dates.

As early as you can, especially around Winterval and other Waterford events, as our twelve rooms fill quickly. All stays must be reserved in advance; we do not accept walk-ins under any circumstances.

Get in touch and we’ll do our best to help. Extending depends on availability and is charged at the current nightly rate. You can contact us any time.

When you book direct we accept Visa, Mastercard and Maestro, processed securely by SumUp, plus American Express, Discover, JCB and UnionPay through our secondary processor. All payments are handled by PCI-certified payment providers.

Payment is taken at the time of booking to confirm your reservation.

Only when Number Nine is the payment processor, which is the case for direct bookings. In that case your card is securely stored by SumUp, the payment gateway we use, rather than by us directly, so we can settle any charges connected to your booking in line with the rental agreement, such as optional add-ons or accidental damage not covered by an optional Damage Waiver. We never see or hold your full card details. If your payment is taken through a third-party platform such as Airbnb, Vrbo or Booking.com, that platform processes the payment, so no card is stored with us.

We do not take a traditional security deposit. An optional Damage Waiver (€49) is offered during checkout and covers up to €500 of accidental damage, so you can relax during your stay. If you choose not to add it, or for damage beyond the waiver’s coverage, charges may apply per the rental agreement.

Irish VAT of 13.5% on accommodation is already included in the price you see. Any optional add-ons, such as early check-in, are shown clearly before you pay.

Booking direct gives you the best available rate, no third-party fees and a direct line to our small team for anything you need.

Check-in is from 3:00 PM and check-out is by 12:00 noon.

Check-in is keyless and self-service. We email your personal access details before arrival, so you can let yourself in any time after check-in. No front desk, no queue.

Subject to availability, early check-in and late check-out are each charged as a percentage of the pre-tax nightly rate total: 1 hour is 15%, 2 hours is 25%, 3 hours is 35% and 4 hours is 50%, up to a maximum of four hours. Just ask us at least 24 hours before arrival.

Yes. A valid photo ID for the primary guest is required at the time of booking, in line with Irish accommodation requirements.

The primary guest must be at least 18 years old and present for the duration of the stay.

Number Nine is an independent twelve-room boutique hotel on Merchants Quay in the heart of Waterford, Ireland’s oldest city. Each ensuite room has its own character, with a calm, un-corporate feel: no lobby queue and no identical corridors.

We’re at 9 Merchants Quay, Waterford X91 ENF7, right on the quayside overlooking the River Suir. Reginald’s Tower and the Viking Triangle are a five-minute walk away.

Our building sits directly on Merchants Quay overlooking the tidal River Suir, with lovely river views from the front of the building.

There is a large public pay car park directly across the street on Merchants Quay. It is not managed by the hotel, so parking is at your own arrangement, but it could not be more convenient.

Yes, free high-speed WiFi is available throughout the building.

We don’t serve breakfast, but you’re spoilt for choice: Waterford has excellent cafés and restaurants within a two-minute walk.

You’re in the middle of everything. The Viking Triangle, Reginald’s Tower, Waterford’s medieval quarter and a wealth of independent restaurants, cafés and pubs are all on your doorstep, with the bus and train stations about ten minutes on foot.

Number Nine is strictly non-smoking throughout, including electronic and vape devices.

We’re sorry, but we are unable to accommodate pets.

Quiet hours are from 10:00 PM. Merchants Quay is a lively riverside street, so some light ambient city noise is normal, particularly on weekend evenings.

Our rooms are for restful stays only. Parties and events are not permitted.

Each room has a set maximum occupancy, shown on the room’s page when you book. Please don’t exceed it.

Let us know straight away through the guest chat or by phone and we’ll put it right as quickly as we can. If you added the optional Damage Waiver (€49) at checkout, accidental damage is covered up to €500; otherwise damage may be charged per the rental agreement.

Just yourself and a valid photo ID. We provide fresh linens, towels, toiletries and everything you need for a comfortable stay.

Get in touch as soon as you can and we’ll do our best to track it down and arrange its return. Contact us here.

No. To respect your privacy, housekeeping does not service rooms during a stay. Your room is professionally cleaned and fully restocked before you arrive.

Of course. If you’d like fresh towels or a linen change, contact our support team directly through the guest chat, WhatsApp or email and we’ll do our best to accommodate your request.

We respect your privacy and won’t enter your room during your stay except in a genuine emergency or for an essential repair, and we’ll always try to reach you first.

Yes. Guests with a Number Nine account who have completed two or more stays are recognised as returning guests automatically. Returning guests enjoy two benefits on every future visit: complimentary high-speed Wi-Fi during their stay, and 10% off when booking direct.

Simply log in to your Number Nine account when booking on our website. Once you have completed two stays, the 10% loyalty discount is applied automatically at checkout on every direct booking. There is no code to remember and nothing to claim.

Standard high-speed Wi-Fi is free for every guest. Our premium speed upgrade, normally €25 per stay, is complimentary for returning guests: during your stay, open your digital guidebook and tap the “Activate free high-speed Wi-Fi” button.

Create a free account in the My Account area, before or after your first visit. Stays are linked to your account by the email address you book with, including many bookings made through Airbnb or Booking.com. If a past stay is not showing on your account, contact us and we’ll link it for you.